Frederick Kinski's Return Policy
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
How long does it take to receive your credit refund?
We will refund you within 3 days of receiving the returned product.
Replacement product, or store credit will be available within 24 hours of receiving the returned product.
- Any shipping fees the customer will need to pay?
If you received the wrong product or a damaged product, we take care of the shipping fees.
- Any return restocking fees the customer will need to pay?
There are no restocking fees.
Please contact us immediately if you receive a damaged product.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 801 Brickell Bay Dr., Unit 1864. Miami, Florida US 33131.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
801 Brickell Bay Dr.
Miami, Florida US 33131
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.